Are you a Ray’s Trash customer in California looking for details on your pickup schedule? This in-depth guide covers everything Ray’s Trash customers need to know about collection days, holidays, guidelines and more.
Overview of Ray’s Trash Service Areas in California
Ray’s Trash provides garbage, recycling and yard waste collection services to households across central and northern California.
Key service areas include:
- Sacramento County
- Placer County
- El Dorado County
- Yolo County
- San Joaquin County
Other regions served include Amador, Calaveras, Alpine and Mono counties.
Ray’s Trash is now part of WM, one of the largest environmental solutions providers in North America.
Finding Your Personalized Ray’s Trash Collection Schedule
The easiest way to get your customized collection schedule is to enter your address on the Ray’s Trash website:
This will show your pickup dates for trash, recycling and yard waste.
You can also call Ray’s Trash customer service at 916-452-0142 for schedule information.
Trash Collection Schedule and Guidelines
When: Trash is collected weekly on your scheduled pickup day.
What: Bagged household garbage in WM-provided carts up to 200 gallons. Plus 4 bundles/bags.
How: Carts must be curbside by 6 AM on pickup day. Keep 3 feet of clearance on all sides.
Limits: Up to 10 extra 32-gallon bags/bundles for $5.51 per bundle. Over 10 extra charged by weight.
Missed Pickup: Report any missed trash pickup within 24 hours.
Recycling Collection Schedule and Guidelines
When: Recycling is collected every other week on your scheduled day.
What: Clean paper, cardboard, metal cans, glass bottles and jars, rigid plastics. No bags.
How: Use provided recycling cart. Must be curbside by 6 AM on pickup day with 3 feet clearance.
Limits: Up to 10 extra bundles of recycling accepted for $2.75 per bundle.
Missed Pickup: Report any missed recycling pickup within 24 hours.
Yard Waste Collection Schedule and Guidelines
When: Weekly yard waste pickup on your trash day from March to December.
What: Grass, leaves, branches, prunings. No trash, rocks, dirt, sod, stumps.
How: Place in paper bags, marked cans up to 32 gallons, or bundles under 4 feet long.
Limits: Up to 4 yards of material. Over 4 yards charged by volume.
Missed Pickup: Report any missed yard waste pickup within 24 hours.
Holiday Schedule Changes
Ray’s Trash collection services are generally not provided on the following holidays:
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Thanksgiving Day
- Christmas Day
When a holiday falls on a weekday, collection for the remainder of the week will be delayed by one day.
Check the annual holiday calendar for specific dates impacted each year.
Options for Bulky Items, Appliances and E-Waste
For large household items like furniture, mattresses and appliances that don’t fit in your carts, Ray’s Trash offers a few options:
- Schedule an On-Call Bulky Item pickup for an extra fee
- Self-haul bulky items to the Sacramento Recycling and Transfer Station
- For appliances, schedule a pickup through WM Appliance Recycling program
E-waste like TVs, computers and other electronics can be recycled through Ray’s Trash for an extra fee. Or self-haul to a neighborhood e-waste collection event.
Getting the Right Size Carts
Ray’s Trash provides one 96-gallon cart for recycling. For waste collection, you can select a cart size of 20-200 gallons to match your household’s needs.
If you consistently have overflowing carts, you may need to increase your service level. Contact Ray’s Trash to request a cart size change.
Only the property owner/landlord can change cart sizes for rental units. Tenants should coordinate with the landlord.
Options for Missed Collection
If your trash, recycling or yard waste pickup was missed, first double check carts were curbside properly by 6 AM.
If pickup was missed, report it to Ray’s Trash within 24 hours. Ray’s will send a truck to collect your missed pickup that same day if reported on time.
For missed pickups reported after 24 hours, collection will occur on your next scheduled day.
Getting Collection Reminders and Service Alerts
Ray’s Trash offers the following free notifications to help remember your schedule:
- Email reminders before collection days
- Automated phone call reminders the evening before pickup days
- Service alerts by phone for holiday delays, severe weather issues etc.
Update your contact information with Ray’s Trash to receive these helpful reminders and alerts.
Answers to Frequently Asked Questions
Q: What if my cart is damaged?
A: Contact Ray’s Trash to request repairs or replacement of damaged carts at no charge.
Q: How do I change my service address?
A: Contact Ray’s Trash customer service to update your address and collection schedule whenever you move.
Q: How do I pause service temporarily?
A: You can place your account on vacation hold for reduced rates if you’ll be away for an extended time.
Q: What items are prohibited from collection?
A: Hazardous waste, electronics, tires, concrete, dirt and other restricted items. See full list on Ray’s Trash website.
Q: When is my bill due each month?
A: Payment must be received within 15 days of the invoice date to avoid late fees.
Recap of Key Points
- Use Ray’s Trash website tool to lookup your personalized collection days
- Trash, recycling and yard waste each have separate weekly schedules
- Carts must be curbside by 6 AM on your pickup day
- Holiday weeks have collections delayed by one day
- Report any missed pickups within 24 hours
- Options available for bulky items, appliances and e-waste
- Update your contact info to get schedule reminders and alerts
Knowing your local Ray’s Trash schedule is important for proper disposal and smooth service. Use this guide to understand the collection rules and resources available to Ray’s Trash customers.